Shipping policy

Last updated: February 10, 2026

DELIVERY AREAS

We deliver Pan India. Enter your pincode during checkout to confirm delivery availability in your area.

DELIVERY SCHEDULE

• Orders placed before 4:00 PM: Same-day/Next-day dispatch
• Orders after 4:00 PM: Next-day dispatch

DELIVERY REQUIREMENTS

• Valid phone number and complete address required
• Customer or authorized person must be available to receive the order
• For perishable items, immediate receipt is recommended
• Contactless delivery available on request

FAILED DELIVERIES

• If customer is unavailable, we will attempt contact
• Perishable items cannot be re-delivered
• No refunds for failed delivery due to incorrect address or unavailability

PACKAGING

• Eco-friendly packaging used where possible
• Proper insulation for temperature-sensitive products
• Special packaging for long-distance deliveries

ORDER TRACKING

• Track your order via email/SMS updates

CONTACT FOR DELIVERY ISSUES

Email: info@maailay.com
Phone: +91 96000 42507
Address: 65, Canteen St. Heritage Town, Puducherry, 605001, India