- Order Cancellation:
You can cancel your order from www.maailay.com before it is prepared for delivery or pickup. To cancel an order, please follow these steps:
• Log in to your account on our website.
• Go to your order history and select the order you wish to cancel.
• Click on the “Cancel Order” button.
• If the cancellation is successful, you will receive a confirmation email. - Refund Process:
• Refunds for Cancelled Orders: If you cancel your order before it is prepared for delivery or pickup, a full refund will be issued to your original payment method. Please allow up to [number of days] for the refund to be reflected in your account.
• Refunds for Returned or Damaged Items: If you receive damaged or incorrect items, please contact our customer support team at [info@maailay.com/+96000 42507] within 2 days of receiving your order. We will provide instructions for returning the items, and once we receive them, a refund or replacement will be processed, based on your preference. - Refund Exceptions:
• Perishable Items: Due to the nature of grocery products, refunds for perishable items will only be issued if they are received in a damaged or spoiled condition.
• Partial Refunds: In certain cases, we may issue partial refunds for items that are partially used or consumed. - Refund Disputes:
If you have concerns about the refund amount or process, please reach out to our customer support team. We are committed to resolving any refund disputes fairly and promptly. - Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support team at +96000 42507. - Changes to this Policy:
We may update this Refund and Cancellation Policy from time to time. The latest version will always be available on our website, and the effective date will be indicated.
Opening
Mon – Sat:
8:00 AM to 9:00 PM
Sun:
9:00 AM to 7:00 PM
